Shipping and returns
Delivery costs are calculated according to the country of destination, the details of which are as follows:
- €6 for France, Monaco and Andorra.
- €10 for European countries
- 25 € for the rest of the world
Deliveries are free in France over 250 € or if you choose the option "Pick up on site (1st arrondissement of Marseille)" when confirming your order.
Make a payment
Payment for your order on our site can be made by credit card (Visa, Mastercard) or via PayPal.
Exchanges and returns
You have a period of fourteen (14) clear days from receipt of an item purchased on the Site to exercise the return.
To exercise your right of withdrawal, you can notify us of your decision to withdraw by means of an e-mail sent to the following address: firstname.lastname@example.org or by mail to OROS – 85A rue Commandant Mages 13001 Marseille FRANCE using as an example the model below and clearly specifying your order number:
For the attention of OROS - 85A rue Commandant Mages - 13001 Marseille, France
I notify you by the presence of my withdrawal from the contract for the sale of the property (s) below:
Ordered on …………… .. (date of order) and / or received on …………… .. (date of delivery)
Order number :
Name of the consumer Client:
Address of the consumer Client:
Signature of the Consumer Client (only if this form is notified on paper)
If the return request is validated, we will then send you an explanatory email for the return procedure.
The Product must be returned within one week in its original packaging, in its original condition and accompanied by the delivery slip to the address indicated in the email explaining the return procedure.
The return is made at the risk of the Purchaser according to the initial shipping method. OROS, however, suggests that the Buyer return their products by registered mail or provided with additional insurance, guaranteeing, where applicable, compensation for the products up to their actual market value in the event of theft or loss of this merchandise. For products that cannot be returned by conventional means due to their size, the return will be made according to the initial shipping method. It will be up to the Buyer to keep any proof of return. The return costs are the responsibility of the Buyer, using the same carrier as the Seller.
In the event of an error attributable to OROS or the Seller (defective new item or order preparation error), OROS bears the cost of returning the item. The Purchaser must send the carrier's invoice to OROS to obtain compensation.
If the item is not returned by the Buyer within one week of receipt of the return authorization email, the return is considered canceled and the Buyer must keep the product.
The returned Product will be refunded within a maximum period of fifteen (15) days from its receipt by OROS or the Seller. The refund does not include the cost of return. The amount to be refunded will be credited to the Buyer's bank account via the payment method used when ordering.
If the Purchaser fails to comply with these conditions, in particular the return conditions, OROS cannot reimburse the Products concerned.
Personalized products will not be taken back or exchanged. Any customs fees related to the return of a product from a foreign country are also the responsibility of the customer.
For more details, please see our Terms & Conditions.